The Customer Service Representative is responsible for providing surrender prevention resources as well as assisting in the processing of all incoming animals into ACCT Philly. This Involves filling out forms both as a hard paper copy and accurately entering data into a computer database such as PetPoint. As part of ACCT Philly, Customer Service Representatives are the front line voice and face of the agency. Representatives should convey a message of professionalism while they provide a welcoming smile and friendly greeting to all customers.
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