The Help Desk Community Liaison is responsible for assisting in the processing of all incoming inquiries into the Citizens for a No-Kill Philadelphia Help Desk. This Involves interfacing with the public in person, over the phone, and via email and accurately entering data into CNKP’s Help Desk database. As part of CNKP, the Help Desk Community Liaisons are critical to assisting with targeting owner issues and providing reasonable solutions, all with the aim of keeping pets and their families together and increasing surrender prevention to ACCT Philly. We should convey a message of professionalism and guidance, and assure the members of the public that we are there to assist them while working in the best efforts of their pet(s). A full job description for this position is available here. Please e-mail your cover letter and resume to firstname.lastname@example.org.