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March 14, 2020, In light of COVID 19 and concerns about its impact on staffing in the coming weeks, ACCT Philly has paused extensive renovations that were planned for March 21st – April 8th, that including installation of brand new kennels, and starting Monday will be limiting operations to emergency services only.

“As Philly’s largest open admission shelter, we are in a difficult position because we need to be able to serve pets and people in need, while also ensuring we are protecting our staff and anticipating that our staff capacity will decrease in the coming weeks,” said Aurora Velazquez, Executive Director of ACCT Philly. “We also anticipate that our needs may change and encourage those interested in helping to sign up to receive updates on how they can help at”

Starting Monday, March 16, ACCT Philly will be providing emergency services only, meaning:

  • Public hours will be 10am-6pm and all adoption fees will be waived through March 20th.
  • Animal intake will be limited to emergency situations only, such as animals with medical conditions requiring intake. ACCT is asking owners who are able to hold onto their animals for a bit longer, to do so. Additionally, stray cats will not be accepted unless they have a medically urgent status.
  • Adoptions will continue and will be done by appointments. The public may continue to come to the shelter during open hours to view available animals, and if there is an available appointment, they can process the adoption then. Otherwise they will need to wait for the next appointment or schedule one. Appointments can be scheduled here.
  • Fosters and slumber parties will continue, but pick-ups will need to be done by scheduled appointments. Appointments can be scheduled here.
  • The Pet Pantry on March 21st will operate normally, but attendees will be informed that the next pantry will also be done by appointment only.
  • Field services will be limited to emergency calls only.
  • The Everyday Adoption Center at Plymouth Meeting will be closed beginning Monday. Any animals who are not adopted this weekend will return to the shelter. 

In anticipation of a reduction in staff availability, ACCT is calling on the community for help by fostering or adopting animals in its care.  

An album of all available dogs and cats is posted on its Facebook page, and the public is encouraged to take a look at the many wonderful animals up for adoption and foster, and share it with their friends and family to help these pets find homes.

For those unable to foster or adopt, there are many other ways they can help support ACCT during this time. There are many items on the organization’s Amazon wish list here, and financial donations can be made here.


ACCT Philly is the region’s largest animal care and control
service provider, serving the City of Philadelphia by contract. ACCT Philly
manages the city’s animal shelter facility in North Philadelphia handling
nearly 18,000 animals, from dogs and cats, to small animals, reptiles, birds
and wildlife, annually. Learn more about ACCT Philly at